HUPER After-Sales Support

At HUPER, we are committed to providing world-class service and support to ensure that every customer and distributor can operate our forklifts with confidence and reliability. Our after-sales service covers warranty, maintenance, spare parts supply, technical support, and training.

Warranty Policy

HUPER provides warranty coverage that aligns with international forklift industry standards while offering additional guarantees to protect customer interests.

1. Warranty Start Date

   • The warranty period begins from the date of delivery.

2. Main Components

   • For electric counterbalance forklifts and warehouse equipment, the warranty period is 12 months or 2,000 working hours (whichever comes first).

3. Key Components

   • Certain major components are covered up to 24 months or 4,000 working hours under extended warranty conditions.

4. Consumable and Wear Parts

   • Parts subject to normal wear and tear, such as tires, brake pads, seals, bearings, hydraulic hoses, fuses, switches, plugs, connectors, and bulbs, are covered for 6 months or up to 500 working hours (whichever comes first).

5. Battery Warranty

   • The traction battery is covered for 12 months, provided that users follow proper daily maintenance, including charging, water refilling, and cleaning practices.

6. Warranty Exclusions

   • Damage caused by improper operation, lack of maintenance, or use of non-original spare parts is not covered by warranty.

Service Commitment

• Rapid Response: Upon receiving product failure information, HUPER service teams respond within 24 hours to minimize downtime.

• Global Support: We provide reliable technical consultation, genuine spare parts, and professional maintenance services to customers worldwide.

• Sustainability: All repairs and replacements are performed using original HUPER parts to ensure safety, performance, and long equipment life.

Training & Technical Support

To ensure safe and efficient operation, HUPER provides comprehensive training programs for both end-users and authorized distributors:

• End-User Training

  • Routine forklift inspection and maintenance

  • Daily battery maintenance and charging practices

  • Safety operation training based on international standards

• Distributor Training

  • Pre-sales product knowledge and application guidance

  • After-sales service skills including diagnostics, repair, and spare parts management

  • Regular updates and advanced training to keep pace with HUPER’s latest technology

Service Philosophy

HUPER’s service network is designed to provide customers with complete peace of mind:

• One-stop solutions covering machine sales, spare parts, maintenance, and consultation

• Localized service channels through trained distributors and service centers

• A customer-first approach emphasizing efficiency, reliability, and long-term partnership